In human conversations, we learn by collecting and assessing information -- filtering out which data is most applicable to each interaction. With conversational AI, we’ve learned that technology is trained by the data added throughout the journey. In this panel, we’ll discuss how to provide your virtual assistant with information to help navigate across the human-machine divide.
Topics may include:
- Managing privacy concerns for sensitive customer data
- Deciphering the code: creating intuitive programming that adapts
- Effectively training AI models