Virtual Conference Series


Digital Experience Summit 2022

NextGen Customer Service Excellence

All times in (UTC-04:00) Eastern Time (US & Canada)

May 18 - 11:00 AM - 4:30 PM & May 19 - 11:00 AM - 1:30 PM

Hear from Industry Experts

2022 Conference Series

Customer Experience Strategies for an Accelerated Reality

  • CX strategy and marketing priorities for 2022
  • Customer listening and expanded Voice of Customer 
  • Contact center optimization using AI and predictive analytics
  • CX strategy, CDPs and the customer conundrum
  • Data privacy v. personalization: first-party data, cookies 
  • Game-changing solutions: composable DXP, low-code and more

How Great Organizations Empower Customer Experience Teams

  • Cultivating Operational Agility: Leadership, Culture and How New Tech Like Headless, Composable/MACH and Low Code Change the Game
  • Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment
  • Customer Data Management for Employee Empowerment & Intelligent Experiences
  • Operationalizing Voice of the Customer and Empowering the Frontline
  • The Human Factor: Blending AI, Insights and Conversations to Solve Customer Pains

NextGen Customer Service Excellence

  • Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More
  • Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points
  • The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World
  • Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch
  • Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022

Future CX - Blending Physical & Digital Experiences

  • Building Customer Journeys that Seamlessly Blend Physical and Digital CX
  • Reimagine Your Customer Experience for a World of AR, VR and Mixed Reality
  • Using Analytics and Personalization to Create Customized, Real-Time Predictions
  • The Chatbot Query: Is Your AI Asking the Right Questions?
  • Enhanced Visibility with Dashboarding: Trends & Metrics in Customer Data
  • Creating New Customer Data Strategies to Futureproof your CX

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