Name
CMSWire's 2021 State of Digital CX Report
Time
11:05 AM - 11:10 AM (EDT)
Description
Join Siobhan Fagan, Managing Editor and Sarah Kimmel, VP of Research, as they present emerging trends and key takeaways from our 6th annual State of the Digital Customer Experience Report, including:
- Impacts on DCX from the pandemic: increased scaling of digital engagement and tightening budgets
- Increasing use of personalization
- Broad focus on customer journey for DCX professionals
- A shift in the perceived impact of AI
- State of the DCX toolkit
Speakers
Sponsored by:
Session Type
Main Stage