As vice president of research, Sarah holds overall responsibility for CMSWire INSIGHTS and Reworked INSIGHTS research design and implementation. She leads the internal and client-driven research practice in the areas of customer experience, marketing leadership, customer data management, employee experience, digital workplace, learning and development and modern HR leadership. Sarah has 20+ years of experience designing and communicating original research across a broad range of technology, HR and L&D topics. Prior to her current role, Sarah led the research division at Human Capital Media for 8 years, overseeing the LearningElite benchmarking program and all in-house and custom research for Chief Learning Officer and Workforce brands.