Stephanie is a Certified Customer Experience Professional (CCXP), founder of Practical CX, and a founding member of the Customer Experience Professionals Association (CXPA). She is a sought-after expert on global customer experience topics, a frequent podcast guest, webinar presenter, expert source often quoted in the trade press, and published in the scholarly world. She has written and spoken extensively on customer experience strategy, global voice of the customer techniques, metrics, communication, and customer experience governance in multiple sectors. Stephanie started her customer experience career in the B2B world and eventually went on to become one of the U.S. federal government’s first agency-level customer experience leaders. She currently works with government agencies, B2B firms, technology companies, and marketing firms. She resides in the Washington, D.C. area.