[Closing Keynote] Humans vs Bots: Future of Conversational AIs
Date & Time
Thursday, May 19, 2022, 1:05 PM - 1:35 PM
Radhika Dirks Dom Nicastro

Join us as we close day two of the Digital Experience Summit, "NextGen Customer Service Excellence."

The experience humans have with artificial intelligence needs to be one we want to have! Conversational AI today has 3 main challenges: core AI, architecting human experiences and nuances of language. But despite these current limitations, we can take advantage of the potential of artificial intelligence and rethink what is possible. In this riveting talk, Dr. Radhika Dirks brings a fresh human perspective as she discusses the main challenges around humans vs. bots and how to design future conversational AIs. She ties together three unique perspectives to help us build impressive conversational bots: the human experience, linguistics, and as a grand finale-the perspective of the AI itself! 

Key Takeaways:

  • Understanding the Future of Chatbots
  • Unique perspectives on creating balanced Self Service and RPA with Human Touch
  • Novel and practical design ideas for building unique, engaging and highly successful AI
Session Type
Main Stage
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