[Panel] The VoC Playbook: Listening to the Customer Experience at Every Touchpoint
Date & Time
Wednesday, May 18, 2022, 12:55 PM - 1:25 PM
Rich Hein Sean Albertson Diane Magers Mark Nardone

Touch points occur throughout the customer journey and are essential tools for creating an integrated VoC program. In this panel, we’ll discuss how feedback across channels provides the information necessary for a comprehensive analytics program. In-store, online, and at every support interaction, we’ll learn how touch points are an opportunity to build a complete picture of the customer journey.

Topics may include:

  • Real-time listening and data integration across touch points
  • Increased customer loyalty through data mapping
  • Fulfilling unmet customer needs
Session Type
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