Sean Albertson is the founder and chief experience officer at CX4ROCKS LLC. He has been a customer experience leader for over 20 years, helping leading companies like Charles Schwab, T-Mobile and others in telco and financial services create great experiences for their customers. As a professional speaker, coach and consultant, he specializes in the intersection of survey programs, operational metrics, text and journey analytics with the use of artificial intelligence to bring out the power of those programs.