Rich Hein is head of content and audience strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content that matters to them. Previously, Rich spent over 5 years with IDG as their director of audience development and senior managing editor of CIO.com. Prior to that, he was a managing editor at Internet.com/Quinstreet, where he ran several sites (including Developer.com and CodeGuru.com) during his 12-year tenure there.
[Panel Discussion] Effectively Leveraging Insights to Increase Customer Activity
[Keynote] The Power of Tech Well Applied
Bonus Time: Q&A with Kara Swisher
[Opening Keynote Address] Orchestrating Disruption to Create Your Next-Gen Customer Experience
[Panel] What is the Role and Future of AI in CX Excellence?
[Closing Keynote Address] The (Real) Role of Gut Instinct: Managing Data, Complexity and Extreme Risk
[Keynote Address] The Next Frontier: Using AI-Driven Innovation to Bridge the Human-Machine Divide
[Panel Discussion] Getting to Explainable AI
[Networking] Live on Camera! Meet in the Virtual Lounge