AI in contact centers isn't just about flashy tech—it's about smart evolution. CMSWire Contributor Scott Sachs breaks it down: past lessons, present challenges, and future potential. https://bit.ly/3QKpilZ #ContactCenters #CustomerService
CMSWire
Online Audio and Video Media
San Francisco, California 7,072 followers
Your guide to delivering game changing customer experiences.
About us
Produced by Simpler Media Group, CMSWire is the leading publication covering digital customer experience methodologies, tools and operations. We speak to CMOs, CX Executives, Directors of Digital, E-commerce leaders and Customer Service leaders. Our daily updates, research, podcasts and learning events act as your guide to delivering game changing customer experiences. CMSWire.com publishes 150+ unique monthly articles, offers educational webinars, produces two conferences and draws together a community of over 5 million influential digital business leaders comprised of software buyers, seasoned practitioners, vendors and analysts. Clients include Adobe, BMC, IBM, Lytics, Medallia, Microsoft, OpenText, Oracle, Nintex, SAP, Sitecore, Workfront, Wrike and many others.
- Website
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https://www.cmswire.com/
External link for CMSWire
- Industry
- Online Audio and Video Media
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Digital Marketing, Customer Experience, Marketing Automation, Machine Learning , Artificial intelligence, Sitecore, Digital Experience, E-Commerce, Customer Data Management, Customer Data Platforms, Digital Analytics, Adobe, SalesForce, Microsoft, SAP, IBM, Customer Journeys, Customer Service, Call Centers, and Conversational AI
Locations
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Primary
Get directions
600 California St
11th Floor
San Francisco, California 94108, US
Employees at CMSWire
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christine crandell
Voice of Buyer & Customer, Strategy & Marketing Consultant
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Myles Suer
Serving CIOs driving agile transformational businesses. #CIOChat Facilitator. IDG Contributor. #1 CIO Influencer. Top 100 Digital Influencer.
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Martyn Perks
Expertise covers digital workplaces, intranets, change management, user research, digital strategy, customer adoption, leading change at board-level,…
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Greg Kihlstrom
Helping F1000 Brands Prioritize & Act on MarTech, AI Adoption & MOps Decisions || Consultant, Advisor, Author & Speaker || MBA, Doctoral Candidate
Updates
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Feeling stuck in a marketing rut? CMSWire Contributor Rhoan Morgan shares 5 refreshing tips to spice up your B2B strategies. Prioritize creativity, challenge data insights, and evolve your communication channels. https://bit.ly/4adyeXP DemandLab | #CreativeMarketing #B2BStrategies
Is Automation Killing Your Marketing Vibes?
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Dive into the evolution of customer loyalty programs and discover how businesses are adapting in an 'always-on' world. Stay ahead of the game with key trends and strategies from CMSWire Columnist Scott Clark. https://bit.ly/3UQHQ6q Tim Mason of Eagle Eye #CustomerExperience #LoyaltyPrograms
The Evolution of Customer Loyalty Programs in the Digital Age
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Unlock the human touch in B2B Marketing with Karna Crawford, CMO of Marqeta in the latest episode of CMO Circle.💡Watch now: https://bit.ly/3QDmlDw #CMOCircle #B2BMarketing
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Dive into digital accessibility with Acquia. Join us for an enlightening webinar on May 15th at 11am PT / 2pm ET and learn how prioritizing accessibility can enhance user experience and unlock new growth opportunities. Don't miss out. https://bit.ly/3WyuqNI Mary Blabaum | Robert Martin #Accessibility #Webinar
Acquia and the Ocean State: An Accessibility Success Story
www2.cmswire.com
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In a field that demands proficiency with data, technology and AI – how can marketers keep a human touch with their customers? In today’s episode CMSWire TV’s The CMO Circle 🟠, Marqeta’s Chief Marketing Officer Karna Crawford shares her approach to this crucial practice in B2B marketing. https://bit.ly/4dzi1z5
Humanizing B2B Marketing at Marqeta
cmswire.com
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#SponsoredContent Ready to supercharge your customer service with AI? Learn how NICE is revolutionizing knowledge management to improve AI-enabled customer service interactions: https://bit.ly/3y1uprn #KnowledgeManagement
How Great Knowledge Management Creates Great Results for AI
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Marketing tech is booming. The Martech landscape just hit 14,106 solutions, up 27.8% from last year. 📈 Dive into the AI-driven explosion with insights from the Martech Godfather, Scott Brinker, in Dom Nicastro's latest article. https://bit.ly/4bpYlvD #MartechMadness
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#SponsoredContent Exciting times ahead at Avaya ENGAGE '24 in Denver, May 13-15. Dive into AI-driven CX innovation with top-notch keynotes, 60+ sessions, and unbeatable networking. Learn more from Avaya's Vice President of US Sales, Gerry DeSantis: https://bit.ly/4b0yTNx #AvayaENGAGE
Your Personal Invite To Avaya ENGAGE ‘24
cmswire.com
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Generative AI tools are reshaping the game, empowering small teams to outshine big competitors. But remember, AI is just a tool; it's the human touch that adds the magic. Dive into the future of marketing with CMSWire Contributor Bob Finlayson's latest insights. https://bit.ly/3y774of Bold Marketing & Communications #MarketingMagic #GenerativeAI
How AI Is Redefining Marketing —Top Tips for Success
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