Drive Customer Loyalty with Every Interaction
Your brand can improve the customer experience (CX) by offering omnichannel engagement that’d tailored and data driven. And you won’t even have to juggle multiple CX solutions.
Knowing the customer is just the beginning
Go beyond customer journey mapping
Show customers you “get” them by predicting—then satisfying—their needs in real time, with interactions ranging from digital notifications to artificial intelligence (AI)-powered support.
CSG Xponent
Wow customers and win their loyalty with personalized experiences you deliver at the right moment. All you need is one platform.
- Connect your existing data and CX solutions to unmatched personalization and performance.
- Gain actionable insights in real time and use them to fine tune customer interactions.
- Understand and manage the entire customer lifecycle.
- Launch fast using a library of proven, prebuilt journeys and integrations.
CSG Bill Explainer
Create a moment of clarity to reduce bill confusion and contact center calls with a personalized microsite explaining the “what” and the “why” behind bill changes.
- Drive digital engagement to deflect contact center calls.
- Use digital engagement solutions for faster payments.
- Strengthen customer loyalty and bill comprehension.
- Improve billing operational efficiency.
Customer communications & operations
Craft and send personalized messaging to customers however they prefer to receive it—digital or print—by leveraging industry-leading tools, facilities and expertise.
- Design and personalize billing statements and other digital and print communications to increase engagement.
- Deliver consistent communications across multiple channels.
- View real-time reporting to understand customers’ communication preferences and optimize strategies.
- Simplify document archival and retrieval, both short and long term.
Customer experience consulting
You don’t have to overcome CX challenges on your own. Our experience experts help guide your next moves for winning customers and lowering costs.
- Apply a voice-of-the-customer focus to inform your decision making.
- Uncover new insights through research and expertise.
- Craft solutions and user interfaces that offer better experiences.
- Build architectures that keep you adaptable.
CSG named a leader in the Forrester Wave™: Journey Orchestration Platforms, Q2 2022
Learn the latest trends in customer journey orchestration (CJO)—and why CSG was named a Leader among the most significant CJO providers.
2024 State of the Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Why CSG for CX solutions?
Understand the why behind customer behaviors
How do you know what’s truly driving customers to buy or bail from your brand? Context. And CSG CX solutions help you see all customer interactions so you can understand each customer individually.
Skip the rip-and-replace
Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.
Master the entire customer lifecycle
Personalize interactions at every step of the customer’s journey—from acquisition to care to retention—with one platform.
A proven customer engagement leader
Being a CX leader is a click away
No more settling. It’s time for customer experience solutions that achieve real results and fast ROI.