Acquire.io

Unlock the Power of Workflows! 🚀✨ Discover why workflows matter, the challenges with traditional approaches, and Acquire's unique solution. Read more: https://lnkd.in/dnJwGgv8

Watch our latest video to learn what a unified customer experience truly means. 👀 Then head over to our blog to find out the agent and customer benefits of adopting a unified approach 👉 https://lnkd.in/d64qg9zd

Imagine a world where every customer request flows seamlessly through your team, ensuring prompt and accurate resolution. No more bottlenecks, no more confusion – just a well-oiled machine delivering top-notch support. Introducing Aquire's flexible workflows! 🙌 Drive efficiency for customers and agents by creating workflows based on: ⭐️ Priority ⭐️ Skills ⭐️ Customer Attributes ⭐️ Keywords ⭐️ And More! Learn more about creating your own workflow engine here: https://lnkd.in/gcEEuYjE

🤔 Are your customers tired of being put on hold and shuffled around between agents, repeating their issues over and over again? Keep reading to learn how one powerful tool can help you level up your customer support. 💡 Skill-based routing is a game-changer. By directing customer calls or messages to agents based on their specific skill sets, we can match customers with the most qualified agents who can solve their problems efficiently. No more random assignments or long wait times! Our blog post covers everything you need to know about skill-based routing, including: ✅ The difference between skill-based routing and omnichannel routing ✅ How skill-based routing works and its benefits ✅ Best practices for successful implementation ✅ Determining if skill-based routing is right for your business ✅ Introduction to Acquire's omnichannel workflow tool for seamless implementation Whether you're running a large contact center or managing multiple communication channels, skill-based routing can enhance customer satisfaction, decrease resolution times, and boost agent productivity. Happy customers and happy agents mean a successful business! 🔗 Read the full blog post here: https://lnkd.in/gCd2t7aa #customersupport #customersuccess #customerservice

Discover how a unified customer experience empowers agents and customers by improving communication and expediting resolution times. The result? A significant boost in customer satisfaction, loyalty, as well as agent satisfaction. It's a win-win situation for everyone involved. 🤝 Are you ready to take your customer experience to the next level? Check out our latest blog post, where we dive into the incredible benefits of adopting a unified approach 👉 https://lnkd.in/gze7JuTH #customerservicerepresentative #customerexperience

United Airlines has revolutionized the passenger experience by partnering with Acquire to power the Agent on Demand platform With the convenience of a mobile device, customers can access Agent on Demand through calls, texts, or video chats. This innovative platform connects passengers with live agents, addressing a wide range of inquiries from seat assignments to boarding times. Since its launch, Agent on Demand has made a significant impact, benefiting thousands of United customers both at home and at the gate. The results speak for themselves: shorter airport queues, faster issue resolution, and increased passenger satisfaction. ✈️ #customerexperience #customerengagement

When it comes to a video chat provider, there are two very common forms to consider: third-party integrations (you pay a chat provider and they connect or “add on” a video solution) and native chat and video solutions (both live within the same software). Let’s look at some of the benefits of choosing a native solution offering both video and chat and why third-party video chat has some major drawbacks. 👀 #customerservice #customersupport

Some issues require a more human touch to reach an effective resolution. When a face-to-face connection is needed, easily launch video on the agent or customer side directly from a live chat. Learn how Acquire can help you recreate in-person customer support with video 👉 https://lnkd.in/gTzxZQXT

Salesforce Service Cloud is a robust and feature-rich platform designed to cater to various business needs. However, if you can't make it work “out-of-the-box", creating the perfect solution for your business can feel out of reach. We want to hear from you, what has your experience been using the platform? 👇

In today's fiercely competitive market, making the first sale isn't enough — your business needs to keep customers returning for more. Retaining a loyal customer base fuels growth and reduces marketing spend. But how do you hang on to customers in a market saturated with competition? The solution lies in enhancing your customer experience. Check out more benefits of investing in customer experience here >> https://lnkd.in/gDRMu8FP