Kitewheel

Kitewheel was acquired by CSG in 2021. CSG’s Xponent platform leverages the Kitewheel customer journey management functionality as a core component of the platform. The combination of CSG’s digital customer engagement technologies and Kitewheel’s journey orchestration and analytics SaaS technology creates CSG Xponent, a cloud-based, customer engagement platform that orchestrates real-time, contextually relevant customer experiences for leading brands. The result is a real-time customer experience platform that bridges the gap between information silos and taps into the power of unified customer interactions leveraging behavioral data and customer intent to produce meaningful, end-to-end customer journeys. CSG’s SaaS technologies and professional services enable more than 1,000 clients in more than 120 countries. CSG is a public company with over 1B in annual average revenues. CSG has 40+ years of experience and nearly 6,000 employees across the globe.

Website

https://www.csgi.com/

External link for Kitewheel

Industry

Software Development

Company size

51-200 employees

Headquarters

Boston, MA

Type

Privately Held

Founded

2013

Specialties

Customer journeys, Real-time marketing, Customer Engagement, Customer Engagement Hub, Digital marketing, Multi-channel personalization, Digital innovation, Omni-channel engagement, Customer Experience, Real-time Decisioning, Best Next Action, Best Next Experience, Real-time Interaction Management, and Personalization