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February 25, 2011
DESIGN: Listen, Analyze and Model 2021 CX
May 27, 2021
BUILD: Effective, Agile Tech Stacks & Operating Practices
July 29, 2021
ORCHESTRATE: Raising Your Relevance, Advancing Omnichannel
October 28, 2021
OPTIMIZE: Culture, Insights, Experimentation & ROI